Union Supply Direct - Wisconsin Inmate Package

Rules and Regulations

Holiday Package Program Rules and Regs

PROGRAM INFORMATION: The items in this order form have been approved by Black River Correctional Center (BRCC), Chippewa Valley Treatment Facility (CVCTF), Columbia Correctional Institution (CCI), Felmers O. Chaney Correctional Center (FCCC), Flambeau Correctional Center (FCC), Gordon Correctional Center (GCC), Kenosha Correctional Center (KCC), Marshall E. Sherrer Correctional Center (MSCC), McNaughton Correctional Center (MCC), Milwaukee Women’s Correctional Facility (MWCC), Milwaukee Secure Detention Facility (MSDF), Oakhill Correctional Institution (OCI), Prairie du Chien Correctional Institution(PDCI), Racine Correctional Institution (RCI), Racine Youthful Offender Correctional Facility (RYOCF), St. Croix Correctional Center (SCCC), Sanger B. Powers Correctional Center (SPCC), Sturtevant Transitional Facility (STF), Waupun Correctional Institution (WCI), Winnebago Correctional Center (WCC), Wisconsin Secure Program Facility (WSPF), Wisconsin Resource Center (WRC)

Purchases must not exceed $75 excluding shipping. Orders can be submitted from Persons In Our Care (PIOC) or their family and friends. Packages will be shipped shortly following the order taking period.

ORDERING INFORMATION: Ordering for the Holiday packages is from October 14th - November 14th, 2024. PIOCs are able to receive multiple orders during this time frame.

PIOCS: Multiple Holiday Packages allowed per PIOC but the combined product total cannot exceed the $75 maximum dollar limit. All orders must have the PIOC's Department of Corrections number and housing unit.

FAMILY & FRIENDS: Family and Friends can place orders online, by phone, or mail. All orders must be received by Union Supply no later than November 14th, 2024. No orders will be processed after the program has ended. All orders must have the PIOC’s Department of Corrections number and housing unit.

PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card or cash payment through ACE Cash Express. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay

SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table below for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order.

SHIPPING: FREE shipping on all orders.

DELIVERY INFORMATION: All Holiday packages will be delivered the week of December 16th, 2024.

RETURNS: Used or abused items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify a facility staff inventorying your package immediately to arrange a return or exchange.

CUSTOMER SERVICE INQUIRIES:

Email: customerservice@unionsupplydirect.com

Union Supply Direct, Attn: Customer Service

Dept. 500, P.O. Box 619059 Dallas, TX 75261-9059

Phone: 877-765-7013

CUSTOMER SERVICE HOURS:

Monday - Friday: 7:00 AM – 11:00 PM (EST)

Saturday: 8:00 AM – 4:00 PM (EST)

Property Package Program Rules and Regs

Persons In Our (Wisconsin Correction Institution) Care: Orders may be placed directly with Union Supply Direct where institutional policy allows. Please use provided order forms. See your property room staff for an order form.

FAMILY & FRIENDS: Family & Friends may place orders for residents online, by phone or mail. Please check with your PIOC to ensure the PIOC is eligible to receive the specific items you are ordering. For more information please visit our website at WIpackageprogram.com.

PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers.

ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status.

PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: credit card or debit card. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.

SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the next page for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order. Sales Tax rates are subject to change at any time.

FACILITY	TAX RATE
Black River Correctional Center	5.5%
Chippewa Valley Correctional	5.5%
Columbia Correctional Institution	5.5%
Copper Lake School	5.5%
Dodge Correctional Facility	5.5%
Drug Abuse Correctional Center	5%
Felmers O Chaney Correctional Center	7.9%
Flambeau Correctional Center	5.5%
Fox Lake Correctional Facility	5.5%
Gordon Correctional Center	5.5%
Green Bay Correctional Institution	5.5%
Jackson Correctional Institution	5.5%
John C Burke Correctional Center	5.5%
Kenosha Correctional Center	5.5%
Kettle Moraine Correctional Institution	5.5%
Lincoln Hills School	5.5%
Marshall E Sherrer Correctional Center	5.5%
McNaughton Correctional Center	5.5%
Milwaukee Secure Detention Facility	5.5%
Milwaukee Women's Correctional Center	5.5%
New Lisbon Correctional Institution	5.5%
Oakhill Correctional Institution	5.5%
Oregon Correctional Center	5.5%
Oshkosh Correctional Institution	5%
Prairie Du Chien Corretional Institution	5.5%
Racine Correctional Institution	5%
Racine Youthful Offender Facility	5%
Redgranite Correctional Institution	5.5%
Robert E Ellsworth Correctional Center	5%
Sand Ridge Secure Treatment Center	5.5%
Sanger B Powers Correctional Center	5.5%
St Croix Correctional Center	5.5%
Stanley Correctional Institution	5.5%
Sturtevant Transitional Facility	5%
Taycheedah Correctional Institution	5.5%
Thompson Correctional Center	5.5%
Waupun Correctional Institution	5.5%
Winnebago Correctional Center	5%
Wisconsin Resource Center	5%
Wisconsin Secure Program Facility	5.5%

SHIPPING: Free shipping on all orders.

CUSTOMER SERVICE: To inquire about an order or return contact us at:

ATTN: Customer Service, Union Supply Direct

Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059

Toll Free Phone: 562-361-5706

WIcustomerservice@unionsupplydirect.com

RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days of receipt. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $10 or 50% of the purchase price, whichever is lesser. All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages.

Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.

Send all returns/exchanges to:

Attn: Returns Department

N59 W 13401 Manhardt Dr., Suite 300, Menomonee, WI 53051

WARRANTY INFORMATION: All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service.

*Swintec typewriters must be returned to Swintec Corporation for repair once engraved if warranty service is required or for any exchanges. See address below.

Swintec Corporation

320 West Commercial Ave, Moonachie, NJ 07074

Hobby Package Program Rules and Regs

Hobby privileges are subject to change without notice. Persons In Our Care (PIOC) can receive a total of $100 of Hobby product each month, excluding tax. Musical Instruments are not included in the $100 limit and must be purchased separately. Limit resets on the 1st of each month.

PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. All Union Supply Group offered hobby items conform to ASTM D-4236, confirming that they have been properly labeled for chronic health hazards, in accordance with the federal Labeling Hazardous Art Materials Act (LHAMA). In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers.

ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status.

SHIPPING: Free shipping on all orders.

CUSTOMER SERVICE:

WIcustomerservice@unionsupplydirect.com

To inquire about an order or return contact us at:

ATTN: Customer Service

Union Supply Direct

Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059

Toll Free Phone: 562-361-5706

RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $10 or 50% of the purchase price, whichever is lesser. -All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages

Send all returns/exchanges to:

Attn: Returns Department

N59 W13401 Manhardt Dr. Suite 300

Menomonee Falls, WI 53051

Instrument Package Program Rules and Regs

Hobby privileges are subject to change without notice. Musical Instruments are not included in the $100 Hobby limit and must be purchased separately from Hobby items.

PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers.

ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status.

SHIPPING: Free shipping on all orders.

CUSTOMER SERVICE:

WIcustomerservice@unionsupplydirect.com

To inquire about an order or return contact us at:

ATTN: Customer Service

Union Supply Direct

Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059

Toll Free Phone: 562-361-5706

RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged $10 or 50% of the purchase price, whichever is lesser. All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages.

Send all returns/exchanges to:

Attn: Returns Department

N59 W13401 Manhardt Dr. Suite 300

Menomonee Falls, WI 53051

YAMAHA CORPORATION OF AMERICA

Electronic Service Division

6600 Orangethorpe Ave.

Buena Park, CA 90620

TV Program Rules and Regs

All TV’s must be ordered separately from property due to warranty process. Please see warranty information for further details.

ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status.

SHIPPING: Free shipping on all orders.

CUSTOMER SERVICE: To inquire about an order or return contact us at:

ATTN: Customer Service, Union Supply Direct

Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059

Toll Free Phone: 562-361-5706

WIcustomerservice@unionsupplydirect.com

RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days of receipt. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $10 or 50% of the purchase price, whichever is lesser. Union Supply Direct is not responsible for return shipment of items ordered in error. All exchanges must be done within 30 days of purchase and engraved TVs cannot be returned or exchanged. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages.

ClearTunes Television Warranty Service Procedures

Union Supply Direct offers 180 day limited warranty service on all ClearTunes televisions. See the limited warranty enclosed with your television for the full terms of your warranty. To return a defective ClearTunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 619059, Dallas, TX 75261-9059. Return the defective ClearTunes television unit to USG Repair Center 3321 Toy Rd. Groveport, OH 43125. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, PIOC number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (181–365 days from original date of purchase): To return a defective ClearTunes television within the out of warranty period, send the unit to USG Repair Center 3321 Toy Rd. Groveport, OH 43125. The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Direct, in the amount of $90.00 for return shipping. If returned merchandise is found by Union Supply Direct or ClearTunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. See the limited warranty enclosed in your product packaging for the full terms of the warranty applicable to your ClearTunes television.

Quarterly Personal Care Package Program

ORDERING PERIOD: Family and Friends of Persons in Our Care (PIOC) at Wisconsin Correctional Institutions. Ordering period for this catalog begins November 1st , 2024 – April 30th, 2025. Only Family and Friends may order starting November 1st.

FAMILY & FRIENDS: Family & Friends may place orders for PIOC online, by phone, or mail. For more information, please visit our website at www.WIpackageprogram.com

ORDER LIMITS: PIOC may receive one (1) hygiene order per quarter. The order must meet a minimum of $20 before taxes or order will be refunded. The order must not exceed $75 before taxes. If the order exceeds the maximum limit of $75, Union Supply reserves the right to cancel and refund any items to meet the limit of $75. PIOC may only receive two (2) total of each item as outlined in the catalog.

Quarter 1: January - March

Quarter 2: April - June

Quarter 3: July – September

Quarter 4: October – December

It is the PIOC responsibility to ensure that they comply with the limits and/or restrictions for PIOC’s personal property as referenced in the DAI Policy 309.20.03 Persons in Our Care Personal Property and Clothing. Canteen, hygiene, and property items are all considered personal property and count towards the 32”x 16” x16” cubic inch requirement outlined in the above policy.

ELIGIBILITY:

General Population PIOC to receive a package, General Population is identified in the WICS system as status “GENP”. PIOC located at DCI in the following housing units are also eligible 11FF, 25EW, 25SW, and 25WW.

Administrative Confinement PIOC are eligible to receive a package. Administrative Confinement is identified in WICS system as status “AC”. Individuals in AC status will ONLY be allowed property in their cells consistent with DAI Policy and Facility Procedure. Items that are not allowed will be stored in their personal property until release.

Protective Confinement PIOC are eligible to receive package. Protective Confinement is identified in WICS as “PC”. Individuals in PC status will ONLY be allowed property in their cells consistent with DAI Policy and Facility Procedure. Items that are not allowed will be stored in their personal property until release.

Each institution reserves the right to determine eligibility for each PIOC. Package privileges are subject to change without notice.

PRODUCT: All items must have the item number, quantity, description, size, and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations.

PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: credit card, personal check (must have name, address, and phone number imprinted on check) or money order (must be domestic, printed in the U.S.) or cash payment through ACE Cash Express. Your credit card will be billed upon placement of your order. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.

SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the order form for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order. Sales Tax rates are subject to change at any time.

#	Img	Item Id	Description	Qty Avail	Price	Quantity	Add
		11111	Shirt		$10.00

#	You Bought	Item	Item Id	Description	Price	Quantity	Total
			11111	Shirt	$10.00