Rules and Regulations
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Wisconsin Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Wisconsin Department of Corrections.  If you have any questions about ordering, please contact our customer service department at (562)361-5706 or e-mail us at WIcustomerservice@unionsupplydirect.com
 
 
 
Property, Hobby & TV Package Program Rules and Regs
 
Persons In Our (Wisconsin Correction Institution) Care:  Orders may be placed directly with Union Supply Direct where institutional policy allows. Please use provided order forms. See your property room staff for an order form.
 
FAMILY & FRIENDS:  Family & Friends may place orders for residents online, by phone, fax or mail. Please check with your PIOC to ensure the PIOC is eligible to receive the specific items you are ordering. For more information please visit our website at WIPIOCpackage.com.
 
PRODUCT:  All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations.
In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers.
 
ELIGIBILITY:  PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status.
 
HOBBY PACKAGE REGULATIONS:  Hobby privileges are subject to change without notice. Persons In Our Care (PIOC) can receive a total of $100 of Hobby product each month, excluding tax. Musical Instruments are not included in the $100 limit and must be purchased separately. Limit resets on the 1st of each month.
 
PAYMENT METHODS:  Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order (we only accept domestic money orders printed in the U.S.), cashier’s check, institution check, personal check (must have name, address, and phone number imprinted on check) and Paypal. Full payment must be made prior to an order being processed. We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged. For customers not located in Wisconsin, we accept Cash payments via ACE Cash Express, there are 900 ACE Cash Express locations nationwide, please check our website for more information. We accept International Payments via PayPal on our website.
 
SALES TAX:  Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the next page for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Current Tax Rates:
 

 

FACILITY

TAX RATE

Black River Correctional Center

5.5%

Chippewa Valley Correctional

5.5%

Columbia Correctional Institution

5.5%

Dodge Correctional Facility

5.5%

Drug Abuse Correctional Center

5%

Felmers O Chaney Correctional Center

5.6%

Flambeau Correctional Center

5.5%

Fox Lake Correctional Facility

5.5%

Gordon Correctional Center

5.5%

Green Bay Correctional Institution

5.5%

Jackson Correctional Institution

5.5%

John C Burke Correctional Center

5.5%

Kenosha Correctional Center

5.5%

Kettle Moraine Correctional Institution

5.5%

Lincoln Hills School

5.5%

Marshall E Sherrer Correctional Center

5.5%

McNaughton Correctional Center

5.5%

Milwaukee Secure Detention Facility

5.5%

Milwaukee Women's Correctional Center

5.5%

New Lisbon Correctional Institution

5.5%

Oakhill Correctional Institution

5.5%

Oregon Correctional Center

5.5%

Oshkosh Correctional Institution

5%

Prairie Du Chien Corretional Institution

5.5%

Racine Correctional Institution

5%

Racine Youthful Offender Facility

5%

Redgranite Correctional Institution

5.5%

Robert E Ellsworth Correctional Center

5%

Sanger B Powers Correctional Center

5.5%

St Croix Correctional Center

5.5%

Stanley Correctional Institution

5.5%

Sturtevant Transitional Facility

5%

Taycheedah Correctional Institution

5.5%

Thompson Correctional Center

5.5%

Waupun Correctional Institution

5.5%

Winnebago Correctional Center

5%

Wisconsin Resource Center

5%

Wisconsin Secure Program Facility

5.5%

 
 
 
PROPERTY & HOBBY ORDERS – DELIVERY SCHEDULE:  The Property & Hobby orders will be delivered to each facility on the below schedule. Some facilities will receive their shipments multiple times per week. Please place your order by the “order by” day to deliver on a specific delivery date.
 

MONDAY DELIVERY (ORDER BY PRIOR TUESDAY)

Jackson Correctional Institution (JCI)
John C Burke Correctional Center (JBCC)
Kettle Moraine Correctional Institution (KMCI)
New Lisbon Correctional Institution (NLCI)
Oshkosh Correctional Institution (OSCI)
Redgranite Correctional Institution (RGCI)
Taycheedah Correctional Institution (TCI)
Waupun Correctional Institution (WCI)
Wisconsin Resource Center (WRC)
 
 

TUESDAY DELIVERY (ORDER BY PRIOR WEDNESDAY)

Black River Correctional Center (BRCC)
Chippewa Valley Correctional (CVCTF)
Columbia Correctional Institution (CCI)
Fox Lake Correctional Facility (FLCF)
Green Bay Correctional Institution (GBCI)
Jackson Correctional Institution (JCI)
John C Burke Correctional Center (JBCC)
Kenosha Correctional Center (KCC)
Kettle Moraine Correctional Institution (KMCI)
Milwaukee Secure Detention Facility (MSDF)
Milwaukee Women's Correctional Center (MWCC)
Oakhill Correctional Institution (OCI)
Oregon Correctional Center (OCC)
Oshkosh Correctional Institution (OSCI)
Racine Correctional Institution (RCI)
Racine Youthful Offender Facility (RYOCF)
Robert E Ellsworth Correctional Center (REECC)
Stanley Correctional Institution (SCI)
Waupun Correctional Institution (WCI)
Winnebago Correctional Center (WCC)
Wisconsin Resource Center (WRC)
 
 

WEDNESDAY DELIVERY (ORDER BY PRIOR THURSDAY)

Columbia Correctional Institution (CCI)
Flambeau Correctional Center (FCC)
Green Bay Correctional Institution (GBCI)
John C Burke Correctional Center (JBCC)
Kettle Moraine Correctional Institution (KMCI)
Lincoln Hills School (LHS)
McNaughton Correctional Center (MCCC)
New Lisbon correctional Institution (NLCI)
Oakhill Correctional Institution (OCI)
Oregon Correctional Center (OCC)
Oshkosh Correctional Institution (OSCI)
Prairie Du Chien Corretional Institution (PDCI)
Racine Correctional Institution (RCI)
Racine Youthful Offender Facility (RYOCF)
Redgranite Correctional Institution (RGCI)
Robert E Ellsworth Correctional Center (REECC)
Sanger B Powers Correctional Center (SPCC)
Stanley Correctional Institution (SCI)
Sturtevant Transitional Facility (STF)
Taycheedah Correctional Institution (TCI)
Waupun Correctional Institution (WCI)
Wisconsin Resource Center (WRC)
Wisconsin Secure Program Facility (WSPF)
 
 

THURSDAY DELIVERY (ORDER BY PRIOR FRIDAY)

Drug Abuse Correctional Center (DACC)
Felmers O Chaney Correctional Center (FCCC)
Fox Lake Correctional Facility (FLCF)
Gordon Correctional Center (GCC)
John C Burke Correctional Center (JBCC)
Kettle Moraine Correctional Institution (KMCI)
Marshall E Sherrer Correctional Center (MSCC)
Oakhill Correctional Institution (OCI)
Oregon Correctional Center (OCC)
Oshkosh Correctional Institution (OSCI)
Prairie Du Chien Corretional Institution (PDCI)
St Croix Correctional Center (SCCC)
Stanley Correctional Institution (SCI)
Taycheedah Correctional Institution (TCI)
Thompson Correctional Center (TCC)
Waupun Correctional Institution (WCI)
Winnebago Correctional Center (WCC)
Wisconsin Resource Center (WRC)
 
 

FRIDAY DELIVERY (ORDER BY PRIOR MONDAY)

Columbia Correctional Institution (CCI)
Dodge Correctional Facility (DCI)
Green Bay Correctional Institution (GBCI)
John C Burke Correctional Center (JBCC)
Kettle Moraine Correctional Institution (KMCI)
Milwaukee Women's Correctional Center (MWCC)
New Lisbon Correctional Institution (NLCI)
Oshkosh Correctional Institution (OSCI)
Prairie Du Chien Corretional Institution (PDCI)
Racine Correctional Institution (RCI)
Racine Youthful Offender Facility (RYOCF)
Redgranite Correctional Institution (RGCI)
Robert E Ellsworth Correctional Center (REECC)
Waupun Correctional Institution (WCI)
Winnebago Correctional Center (WCC)
Wisconsin Resource Center (WRC)
 
 
SHIPPING:   Free shipping on all orders.
 
CUSTOMER SERVICE:
To inquire about an order or return contact us at:
ATTN: Customer Service, Union Supply Direct
Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059
Phone: 562-361-5706
 
RETURNS:  Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days of receipt. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $5.00. Union Supply Direct is not responsible for return shipment of items ordered in error. All exchanges must be done within 30 days of purchase. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
  
Refunds and Cancelations:  Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
Send all returns/exchanges to:
Attn: Returns Department
3321 Toy Road
Groveport, OH 43125
 
Warranty Information:  All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. *Swintec typewriters must be returned to Swintec Corporation for repair once engraved if warranty service is required or for any exchanges. See address below.
 
Swintec Corporation
320 West Commercial Ave
Moonachie, NJ 07074
 
Clear Tunes Limited Warranty (FOR TV's PURCHASED BEFORE OCTOBER 1st, 2021)
 
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR PRODUCT FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone at (562)361-5706 or by mail to PO Box 619059, Dallas, TX 75261-9059.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
 
Out of Warranty Service (where applicable, 181–365 days from original date of purchase):  To return a defective Clear Tunes television within the out of warranty period, send the unit to Clear Inventions, Inc., 2320 E. 49th Street, Vernon, CA 90058.  The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Group, Inc., in the amount of $50.00 for return shipping.
 
If returned merchandise is found by Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION. 
 
 
CLEAR TUNES LIMITED WARRANTY – (FOR TV’S PURCHASED ON OR AFTER OCTOBER 1st, 2021)
 
WARRANTY SERVICE (1 – 180 DAYS)
This limited warranty covers Clear Tunes 13” Televisions sold through the Union Supply Direct Property Package Program on or after October 1, 2021. THIS WARRANTY DOES NOT COVER cosmetic damage, antennas, AC cords, cabinets, stand, head bands, ear-pads, or damage due to line power surges, connection to improper voltage supply or settings, misuse, mishandling, improper application, accident, acts of God, or attempted repair by an unauthorized service agent.
 
COMMERCIAL USE EXCLUDED: This limited warranty only applies to products used for personal use and does not cover products used for institutional, commercial, communal, or rental purposes. In addition, CLEAR TUNES shall have no liability to the extent a product’s failure is caused by no compatibility with other components used by the Original Purchaser. Clear Inventions, Inc. ("CLEAR TUNES") warrants this product to the Original Purchaser ONLY, to be free from defects in materials and workmanship under normal use, for one hundred and eighty (180) DAYS from the date of original purchase. CLEAR TUNES’ sole and maximum liability for breach of its warranties herein is limited to the obligation, at CLEAR TUNES’ sole discretion during the warranty period, to repair or provide a replacement product if the product is found by CLEAR TUNES to be defective under the terms of this warranty at "No Charge". To return a defective CLEAR TUNES TV within the 180 day warranty period, contact your Property Room for instructions. Copy of original receipt reflecting inmate name and number and original purchase date is required for warranty. Warranty period is based on the original date of purchase. CLEAR TUNES MAKES NO WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO SALES OR TRANSFERS OF PRODUCTS THROUGH UNAUTHORIZED CHANNELS. PRODUCTS SOLD OR TRANSFERRED UNDER SUCH CIRCUMSTANCES ARE FURNISHED “AS IS” AND “WITH ALL FAULTS.”
 
OUT OF WARRANTY SERVICE (181 – 365 DAYS)
To have merchandise repaired under this out of warranty service the television unit must fall within the warranty period specified on this warranty card and complete the following request for service steps. 1. Contact your facility Property Room for instructions. 2. Fully complete the Request for Warranty Service Form on the reverse side of this sheet. 3. Provide copy of original receipt which clearly identities PIOC name, number and date of purchase. 4. Include a facility check from your inmate account payable to Union Supply Group in the amount of $50.00, which is a NON-REFUNDABLE administrative and processing fee.. 5. Check and unit to be sent to Union Supply Repair Center for repair processing. If the unit sent off for repair is found by the Repair Center in its sole discretion to not be defective or PIOC has not completed steps 2 - 5 above as required the unit will be returned to you. Direct all inquiries or returns to your Property Room.
 
In the event that one or more of the foregoing conditions is not satisfied, CLEAR TUNES shall have no liability under this warranty whatsoever. CLEAR TUNES will not be responsible for delays or unprocessed claims resulting from your failure to provide any or all of the necessary items or information. CLEAR TUNES’ liability under any legal theory for any loss or damage in any way related to this product shall in no event exceed the sales price of the product. In no event shall CLEAR TUNES be liable for any incidental or consequential damages resulting from the use of, or inability to use this product, or for a claim of breach of any express or implied warranty on this product. Repair or a replacement product as provided under this warranty is the sole and exclusive remedy of the Original Purchaser. In the event that the foregoing exclusive remedy under this warranty is determined upon judicial review to have failed in its essential purpose through no fault of Original Purchaser, the alternate exclusive remedy shall be the refund of the purchase price of the nonconforming or defective product. Some states do not allow the exclusion or limitation of incidental or consequential damages or other warranty limitations so the above exclusions or limitations may not apply to you. This limited warranty gives the original purchaser specific legal rights and the original purchaser may also have other rights which vary from state to state. The warranty period applicable to a repaired or replaced unit shall be the balance of the warranty period left after excluding the period running from the date of original purchase of the returned product to the date the product is returned for repair or replacement under this warranty.
 
CLEAR TUNES’ OBLIGATION TO HONOR THESE WARRANTIES IS CONTINGENT UPON CLEAR TUNES’ RECEIPT OF PAYMENT IN FULL FOR THE PRODUCT ENTITLED TO THIS WARRANTY. CLEAR TUNES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLEAR TUNES HAS NOT AUTHORIZED ANYONE TO MAKE ANY REPRESENTATION OR WARRANTY OTHER THAN AS PROVIDED ABOVE. THE FOREGOING STATES THE ENTIRE WARRANTY LIABILITY OF CLEAR TUNES.  
 
RCA Television Warranty Service Procedures
There is a 180 day warranty service on all RCA televisions.  SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY.  To return a defective RCA television within the 180 day warranty period contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone (562)361-5706 or mail PO Box 619059, Dallas, TX 75261-9059.  The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). 
Out of Warranty Service (181–365 days from original date of purchase):   Please see the Limited Warranty enclosed with your product for the return requirements and procedures from 181 to 365 days from the date of original purchase.
 
If returned merchandise is found by Union Supply Direct or RCA, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you.  There is no repair or replacement service available after 365 days from the date of original purchase.  SEE THE LIMITED WARRANTY ENCLOSED IN YOUR PRODUCT PACKAGING FOR THE FULL TERMS OF THE WARRANTY APPLICABLE TO YOUR CLEAR TUNES TELEVISION.  
 
 
 
 
Quarterly Personal Care Package Program RULES AND REGS
 
Family & Friends: Family & Friends may place orders for offenders online, by phone, fax or mail.
 
Order Limits: Offenders may receive one (1) hygiene order per quarter. The order must meet a minimum of $20 before taxes or order will be refunded. The order must not exceed $75 before taxes. If the order exceeds the maximum limit of $75, Union Supply reserves the right to cancel and refund any items to meet the limit of $75. Offenders may only receive two (2) total of each item items as outlined in the catalog.
 
Quarter 1: January - March
Quarter 2: April - June
Quarter 3: July – Sept
Quarter 4: Oct – Dec
 
It is the offender’s responsibility to ensure that they comply with the limits and/or restrictions for inmate personal property as referenced in the DAI Policy 309.20.03 Inmate Personal Property and Clothing, Section 1, B, 1-15. Canteen, hygiene and property items are all considered personal property and count towards the 32”x 16” x16” cubic inch requirement outlined in the above policy.
 
Eligibility: Only General Population offenders are eligible to receive a package, General Population is identified in the WICS system as status “GENP”. Offenders located at DCI in the following housing units are also eligible 11FF, 25EW, 25SW, and 25WW.
 
Each institution reserves the right to determine eligibility for each offender. Package privileges are subject to change without notice.  
 
Product: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations.  
 
Payment Methods: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order (we only accept domestic money orders printed in the U.S.), cashier’s check, or personal check (must have name, address, and phone number imprinted on check). Full payment must be made prior to an order being processed. We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  
 
Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
Sales Tax: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the order form for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order.  
 
Shipping: Shipping is free for all orders.  
 
Delivery Information: Orders deliver weekly on the facilities designated delivery day, please see the chart below for more information. Please allow up to 2 weeks for your order to deliver upon order placement. 
 

DELIVERY DAY

FACILITY

Monday

 BCE/Taycheedah Correctional Institution

 Kettle Moraine Correctional Institution

 Waupun Correctional Institution

Tuesday

 Kenosha Correctional Center

 Black River Correctional Center

 Chippewa Valley Treatment Facility

 Stanley Correctional Institution

 Jackson Correctional Institution

 Milwaukee Secure Detention Facility

 Mendota Mental Health Institute

 BCE

 Copper Lake Lincoln Hills School

 Fox Lake Correctional

Wednesday

 Sanger B. Powers Correctional Center

 Milwaukee Women's Correctional Center

 Robert E. Ellsworth Correctional Center

 McNaughton Correctional Center

 Flambeau Correctional Center

 Racine Correctional Institution (+ Sturtevant)

 Racine Youthful Offender Correctional Facility

 Green Bay Correctional Institution

 Milwaukee Secure Detention Facility 

 Cooper Lake / Lincoln HS 

Thursday

 Winnebago Correctional Center

 Drug Abuse Correctional Center

 John C. Burke Correctional Center

 Thompson Correctional Center

 Oregon Correction Center

 Felmers O. Chaney Correctional Center

 Marshall E. Sherrer Correctional Center

 Gordon Correctional Center

 St. Croix Correctional Center

 Oakhill Correctional Institution

 Oshkosh Correctional Institution

 Milwaukee Secure Detention Facility

 Wisconsin Resource Center

Friday

 Redgranite Correctional Institution

 Wisconsin Secure Program Facility

 Prairie du Chien Correctional Institution

 New Lisbon Correctional Institution

 Columbia Correctional Institution

 Dodge Correctional Institution

 Sand Ridge Secure Treatment Center

 
 
Customer Service:
To inquire about an order or return contact us at:
ATTN: Customer Service, Union Supply Direct
Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059
(562)361-5706
DO NOT CONTACT INSTITUTIONS  
 
Returns: The offender will be given an opportunity to inventory the contents of the order in the presence of an employee from the facility. Please check all of your items and report any discrepancies at the time of order receipt. If any of these items are found to be defective or damaged in shipping, please notify the facility employee inventorying your order immediately. The facility employee will verify any discrepancy and report all discrepancies to Union Supply Direct. All verified discrepancies will be corrected by Union Supply Direct with replacement of product or reimbursement of funds. Union Supply is not responsible for any items ordered in error. Used or abused items cannot be returned, exchanged or refunded. All merchandise that was ordered in error, for any reason, can be exchanged for $6.95. Returns and exchanges must be made within 30 days of delivery. Any requests made after this date will not be honored.
 
If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Send all returns/exchanges to:
Attn: Returns Department
N59 W13401 Manhardt Dr. Suite 300
Menomonee Falls, WI 53051
  
Do not contact the facility with questions about this program.